Chat with US
AQUA S.T.A.R. values the strong connection between our esteemed clients and dedicated trainers. To facilitate seamless communication, we offer the “chat with us” feature, allowing clients to interact with their elite private swimming instructor. This user-friendly platform enables clients to inquire about lesson details, discuss lesson plans, and schedule sessions collaboratively.
Take advantage of this opportunity to engage with your instructor, enhance the learning experience, and create a tailored plan for success.
How to connect to your Instructor through our messenger?
Step 1:
- After completing your trial lesson, our system will automatically match you with the instructor you had for the 30-minute trial session.
Step 2:
- Engage with your instructor to discuss the number of lessons required to achieve your desired swimming skills for yourself or your children.
- Choose between a private pool or a shared pool for your lessons.
- If you have a personal swimming pool at your home, condo, or apartment, select “PRIVATE POOL” for our instructor to come to your location and provide lessons at your doorstep.
- If you don’t have a private pool, no worries! We have hosts “SHARED POOL“, who are willing to share their private indoor or outdoor pools, depending on the location you select for your swimming lessons.
Step 3:
- Once you have chosen your preferred location, our instructor will work closely with you to ensure a smooth and seamless experience for your swimming lessons.
Chatroom Discussion
In our conversation, you may ask about the skillset, the building’s entrance, or whether the instructor will be late due to traffic. Avoid sharing sensitive information as both parties want to remain anonymous. Our private swimming instructors will frequently check the chat box to provide the finest service and instruction. If they haven’t replied, please be patient.
DO NOT ASK
- Requesting personal information, including contact details, is strictly prohibited as per our company policy.
- Our chatroom is closely monitored to ensure the privacy and safety of our instructors.
- Any inappropriate questions or behaviour will be immediately removed from your account, accompanied by a notification explaining the reason.
- Please note that breaches of our company policy will not be eligible for a refund.
Thank you for your cooperation in adhering to our policies and ensuring a respectful and secure environment for all.
Respect Our Instructors
- We kindly request that you respect and appreciate the dedication and expertise of our private swimming instructors who are committed to delivering exceptional service and experience right at your doorstep.
- Please value our instructors’ time and their wealth of knowledge, as they strive to provide you with the best possible learning experience.
- We encourage you to approach your interactions with reasonableness and understanding, fostering a positive and productive learning environment.
- Each instructor’s rank rates correspond to their level of expertise, ensuring that you receive instruction tailored to your specific needs.
- In the event that your instructor is running up to 5 minutes late, we recommend reaching out to them through our chatroom before contacting us directly.
- We are here to support your swimming progress and address any inquiries you may have. Feel free to ask questions and seek information related to your swimming lessons.
Thank you for choosing our private swimming lesson service, and we look forward to assisting you in your journey towards swimming proficiency.