Advice and answers from the AQUA S.T.A.R. Team

Contacting AQUA S.T.A.R.

If you need assistance, you can reach out to us by scrolling to the bottom of the website and clicking on ‘Get in Touch.’

Provide your name, phone number, email address, and select a subject line. Then, type your message, and we’ll aim to respond within 24-48 hours.

We appreciate your patience as we strive to assist you promptly.

Our 30-minute trial assessment introduces parents to our organization, instructor, and service. Try it. Book a 30-minute trial assessment today!

AQUA S.T.A.R. offers ONLY 1 – 30-minute trial per family member. We recognize that not many parents would pay so much ahead for swimming without knowing whether the instructor is right for their children. We want our instructor to be trustworthy so you and your children may enjoy the water experience.

Even if you have two students at different skill levels, our experienced instructors can still create a brief evaluation to observe how both swimmers do within the allotted 30 minutes.

The “$1” will ensure that your credit card payment is successfully processed. In addition, this demonstrates that you are eager to give us a go.

Although the instructors who are giving individual lessons in your location are also the ones who are willing to go to your place, we still recommend choosing instructors who are already in your neighbourhood. With the client’s permission, we may collect certain data and forward it on to the instructor; nevertheless, it is ultimately up to the instructor to decide whether or not to go above and beyond in order to provide the requested lesson or trial, even if the client has paid for the gas.

At AQUA S.T.A.R., we prioritize flexibility and convenience for our clients. That’s why we offer a unique 24-hour rescheduling policy.

If your child falls ill unexpectedly or you encounter unforeseen circumstances, you can reschedule your swim lesson up to 24 hours before its start time. Simply log in to your account, navigate to your booking, and select a new time that works for you.

Other includes:

• Illness or injury
• Unspecified family emergency or personal crisis
• Doctor or specialist appointments
• Traffic congestion or car trouble
• Rain, snow, or other weather
• Aches, pains, or sprains
• Women’s menstruation
• Emergency dental work
• Forgetfulness or mistakes made when you book

While we aim for excellence, we understand that adjustments may be necessary, especially for first-time users. We’re committed to providing exceptional service and ensuring you get the most out of your swim lessons with us.

At AQUA S.T.A.R., we aim to provide fair and transparent refund options for our clients. Unused lesson credits are retained on your account indefinitely, offering flexibility for future use.

However, refunds are subject to a 25% restocking fee to cover administrative and processing costs.

**Please note that lessons already completed within your package will be charged at the single lesson rate or the original price based on the instructor rank selected.

We strive to ensure our refund policy is clear and equitable for all our clients