Host Handbook

Getting Started as a Host

Welcome to the AQUASTAR host family! This handbook will guide you through everything you need to know to be a successful pool host. Whether you're hosting swim lessons, birthday parties, or rehabilitation sessions, these guidelines will help you create safe, enjoyable experiences while maximizing your earnings.

Your First 30 Days

Before Each Booking

Preparation is key to a successful hosting experience. Follow this checklist before every session:

• Check water chemistry — Ensure pH is 7.2-7.6 and chlorine is at appropriate levels
• Clear the pool area — Remove personal items, toys, or debris
• Test pool equipment — Verify filtration system is running properly
• Set out towels — If providing, place clean towels in a designated area
• Unlock access points — Ensure gates and pool area are accessible
• Check restroom facilities — Ensure clean and stocked if guests have access
• Review booking details — Confirm guest count, service type, and special requests
• Have your phone ready — Keep it charged for any communications

During Sessions

Your presence and preparation during active sessions ensure safety and smooth operations:

For Swim Lessons (Educate)

• Be available on the property or nearby for the first 15 minutes
• Introduce yourself to parents/guardians if present
• Confirm the instructor has everything they need
• Stay accessible via phone throughout the session
• Respect the instructor's teaching space

For Birthday Parties (Celebrate)

• Be on-site for the entire party duration
• Greet the party host and parents upon arrival
• Point out emergency equipment and restroom locations
• Check in periodically without being intrusive
• Be available for any facility questions

For Rehab Sessions (Heal)

• Provide quiet, uninterrupted access to the pool
• Be available but give space for therapeutic sessions
• Ensure water temperature is comfortable (28-30°C)
• Respect patient privacy and confidentiality

After Each Session

Post-session tasks ensure your pool is ready for the next booking and maintain your hosting standards:

• Quick pool check — Skim any debris and check water clarity
• Equipment check — Ensure all pool equipment is in place
• Area tidy — Pick up any items left behind
• Chemical balance — Test and adjust if needed, especially after high-use sessions
• Secure the area — Lock gates if required by your setup
• Rate the session — Provide feedback in the host dashboard (helps us maintain quality)

Weekly Maintenance Schedule

Consistent maintenance keeps your pool in premium condition and reduces long-term costs:

Maximizing Your Earnings

Smart hosts use these strategies to increase their monthly income:

Service Mix Optimization

Earnings Boosters

• Maintain 4.8+ rating — Higher-rated hosts get priority booking placement
• Offer flexible hours — Early morning and evening slots are in high demand
• Keep calendar updated — Available hosts appear first in search
• Respond quickly — Fast response times improve your host ranking
• Add premium amenities — Pool toys, floaties, and BBQ access can increase rates
• Seasonal promotions — Offer discounts during slower periods to maintain occupancy

Host Etiquette & Best Practices

Professional conduct builds your reputation and leads to repeat bookings:

• Be punctual — Have the pool ready 15 minutes before each booking
• Communicate proactively — Reach out if any issues arise
• Respect privacy — Don't take photos of guests without permission
• Be welcoming — A friendly greeting sets the tone
• Stay professional — Maintain appropriate boundaries with all guests
• Handle issues gracefully — Contact Host Success for any concerns
• Follow up — Thank regular instructors and therapists for their business

Emergency Procedures

While emergencies are rare, being prepared is essential:

In Case of Emergency

Quick FAQ