You are your own Boss
You manage your own time and schedule. For couple a hours a day, weekend or throughout the week.
Private Chat Room
After a trial lesson, your client may talk with you until the chatroom ends. You may now provide recommendations to assist the client to make the right choice.
Earn Bonus
Your choice to earn as much bonus as you want. Follow the rules to be compensated.
Client Reviews
The client may write a testimonial about their experience with you and AquaSTAR Thus, providing excellent individual swim lessons is all you need to achieve a 5-star rating.
Instructor Navigation
Solution: How to Negotiate with your Potential Client!
We want to ensure that all of our instructors can confidently and effectively engage with your clients when they have questions before buying a package. It’s common to experience rejection when learning. Maintain your confidence as though you were teaching while with all the parents are watching you. Display your expertise. As AquaSTAR has faith in you, you should have faith in yourself!
4 Objections to Overcome!
Lack of Need
Obviously, if our customer has already taken the trial, they must seek out individual swim lessons. Reasons might be many, including:
- Difficulty mastering a set of abilities
- Has attempted to do so several times without success.
- Parent desires that their children acquire a set of abilities within a certain time range.
- They choose a superior client relationship customer service than the service they obtain at the public swimming pool.
Lack of Trust
Trust comes down to whether the client believes if you can do what you say.
Be knowledgeable
- the more you know about your skillset and experience, the confidence they will have in your lesson
Be genuine
- Smile, relax and show interest to your client that you are serious about helping them succeed, instead of going after their money.
Balance inquiry and advocacy
- The greatest way to establish your credibility is to provide comparable stories and experiences of what you have assisted with in the past.
Lack of Urgency
When money is not an issue but client will come up with saying “not the right time” we have to use 1 of the 2 solutions:
Rational Impact:
When a customer calculates how much they are paying to get the highest potential return on investment. (ROI)
- Focus on numbers or price:
- What if we do X amount of X lessons for Y amount of price? We can get you these sets of skills within these amount of timeframe possible.
Emotional Impact:
Focus on what the client want to achieve!
- As key questions:
- What would happen to you or your children “IF” you were able to acquire these skill sets within this time frame?
- What potential implications may your children and you face if you delay?
Lack of Money
Money objection is so common. So here are some ways to establish a baseline with your client:
Listen fully and confirm if money is the REAL issue
- It can mask non-money issue, ask questions!
- If money were no issue, what would be your perfect solution? Sharing a same goal with the prospect will make it simpler to settle on a price.
Avoid talking about the cost structure
- In order to better grasp the cost, many customers may seek to have it broken down into time and money. Never bring up pricing structures; doing so will lead you down the path of defending your prices rather than the value you’re providing.
Reduce/increase the volume to lower the price
- You shouldn’t cut your pricing without also adjusting your output. Distrust is generated when others see you as being arbitrary. Consider each component of your answer and then ask, “Which one do you not want?” Either the prospect’s expectations are lowered or they come to see that purchasing the complete suite is the most effective course of action.
Answer to your Objections
Your service cost too much, the client said. What’s the cost? Clients often ask and say these things. Find out why before offering a discount.
- #1: Return to Product Value If price is the sole concern, it’s difficult to compete with cheaper alternatives. Instead, highlight your product’s benefits.
- #2: Assess ROI(return on investment), Features, and Benefits Instead of price, promote features and ROI. Case studies and past accomplishments may verify your idea works.
Solution:
- Offer a settlement plan at a discounted price
- Show that you’re superior than most people. (this is why the trial is 30 minutes). To demonstrate your worth!
Some clients may respond, “I don’t have time to get started.” I enjoy your teaching. I can’t commit. Make it urgent so people appreciate learning from you.
- #1: Offer a Deal – If time is a problem, offer a discount, trial period, or free service to promote rapid commitment. A little incentive may sometimes move a client.
- #2: Call the CEO or top salesman. Connecting potential clients with executive decision shows you appreciate their business. It may hold them long enough to finalize the transaction.
Solution
- Offer a limited time deal.
Example: I’ll give you 10% off the Guarantee Package if you learn to swim in a week
I can’t decide without consulting my wife and spouse about if this plan is good for our kids.
- #1: Give Them Everything They Need – If you can’t arrange a new appointment, give your customer everything they need to present your best interest and solution. Try everything to succeed.
After viewing the plan, clients are dissatisfied. Please don’t stop here; let them know that you need to address your clients’ worries regarding our solution, whether they’re misunderstandings or actual incompatibility.
- #1: Explain the Buying Process Uncertainty about next steps might cause hesitance. Explain the client registration process. This may help them relax.
- #2: We can overcome hurdles through social proof. Testimonials, case studies, vanity metrics, and more are great. Focus on similar problems of clients with the same difficulty as your client. This proves this product is great for them.
If any of our clients have used another swimming service with similar services, we may believe this is the end. Instead, ask why your client would even take our 30-minute free trial or chat to us.
A long-term customer and their previous swimming company will always have issues. We must address their frustrations.
#1: Side-by-Side Comparison – Start by highlighting how AquaSTAR is different from the rest of the market. Explain the results other clients have obtained after switching from your competitors to attract them. Highlight your product’s qualities and explain how they helped the client reach their goals.
#2: “I’m Just Wanting to Show You Around” – Assure the possible client that they don’t need to buy from you right now. You should briefly explain how your brand is better than theirs.
What is YOUR worth?
Here are some of the challenges or questions that your client will ask before they are willing to make a purchase of the swimming plan you offers:
- Each instructor has distinct values. What you’re worth, your experience, and what you can offer clients.
- Since everyone is different, asking questions is the greatest method to understand about a customer’s requirements. Discover their requirements. Consider how you may assist them.
Even if you argue against the alternatives below throughout your 30-minute trial, your client may still be unconvinced. Let time decide.
- Clients will return and suggest you if they are happy with your value and quality. Thus, a short-term rejection may signal that the moment is not yet right, not a reflection on your performance. Keep doing what you’re doing and you’ll succeed.
