Reschedule & Cancellation
How can I change the date of my swimming lesson?
Answer:
To reschedule a swimming lesson, you must cancel and reschedule it. When you cancel a lesson, all money paid towards that lesson will be refunded to you as lesson credit on your account that you may use to rebook with ease. Our staff may need until the end of the next business day to complete this, so if you do not get your lesson credit immediately, please check again later or contact us.
If your cancelled lesson was booked using lesson credit, your credit will be instantly available for re-use.
Best 24 hours reschedule policy
Answer:
As long as you submit your reschedule lesson before your 24-hour lesson, AQUA S.T.A.R. will be able to credit your account with the lesson. If you are uncertain if you or your children will be able to swim due to sickness or personal issues, please request a change in advance to avoid being charged for your swim class.
Any lessons requested after 24 hours will not be redeemed and credited back to your account; instead, they will be charged as lessons. Please be mindful of our private instructors, who are dedicating their time to offer you with an unforgettable experience.
How can I cancel my lessons?
Answer:
To cancel a swim lesson, login, choose the appointment, then click Cancel.
My instructor can cancel my lesson?
Answer:
You have full control over cancelling or rescheduling your lessons. Our instructors are dedicated and won’t cancel on you.
In the event that your instructor is unwell, they are required to provide a 72-hour (3 days’ notice) so that any swimming lessons scheduled for that week can be cancelled. This allows you to reschedule once your instructor is available and feeling better. We prioritize the quality of your experience and the well-being of our instructors.
Is phone or email cancellation available?
Answer:
Cancellations/reschedules must be done online. Requests to cancel via phone or email are not accepted owing to misunderstanding (example: “We don’t believe we’ll make it”) and time delays when replying for explanation.
