Request for Schedule Changes

Changes can be made via our online portal subject to availability, so long as you do so at least 24 hours before the scheduled time.

Cancellation Policy

A minimum of 24 hours notice is required to confirm a missed lesson.

Any appointment that is missed, or changed without 24 hours’ notice will result in a charge of 100% of the total service amount. The appointment may be taken off of a contract/package or charged individually.

It is mutually understood that if a cancellation is due to circumstances beyond any of our control, such as power outage, unfortunate incidence, or weather that requires you or us to have to cancel or be closed during regular business hours, we will reschedule your existing appointment and no discount or charges will apply.

The 24-hour cancellation policy gives us time to inform our wait list clients of any availability, as well as keeping our staff schedules filled, thus better serving everyone. AquaSTAR policies are presented and provided in the best quality and tradition of excellent service for our established and future clientele. Thank you for viewing and supporting our 24-hour cancellation and rescheduling policy criteria!

Refund Policy

If you are a customer and cannot use all of your lessons during the season, these credits will remain on your account and will not expire.

The AquaSTAR Management Team reserves the right to charge a 25% restocking fees to recoup any refunds. In Additional, all lessons that has already been taken in your package will be charged in refund as a single lesson format or the original price from the our price list since it has fall outside from the agreed package one has purchased. Pricing in our packages are subjected to change.